Privacy Policy

Prime Taxi Melbourne is committed to protecting the personal privacy and data security of our clients. This Privacy Policy details our data collection, management, and storage protocols in full compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all transport services provided by Prime Taxi Melbourne (operated independently by Sole Trader Syed Mufaquam Ali, ABN: 90 680 415 010), registered at 23 Kamala Dr, Tarneit VIC 3029 ("we", "us", "our").

1. Information We Collect

To provide a punctual, executive airport taxi and chauffeur service, we collect only the information necessary to fulfill your booking:

• Contact Details: Full name, telephone number, and email address.
• Journey Logistics: Pick-up address, drop-off destination, scheduled dates and times, and passenger count.
• Flight Information: Inbound or outbound commercial flight numbers (used exclusively for real-time arrival tracking and terminal coordination).
• Payment & Invoicing: Payment records, transaction references, and corporate entity details for ABN tax invoice generation. We do not store raw credit card numbers on our local servers.

2. Purpose and Use of Data

Your personal information is used strictly for operational execution and communication:

• To process, schedule, and allocate an accredited chauffeur for your transfer.
• To send booking confirmations, flight adjustment updates, and driver arrival notifications via SMS or email.
• To comply with regulatory standards established by Safe Transport Victoria (STV).
• To generate and issue itemized tax receipts and corporate invoices.

3. Strict Non-Disclosure Policy

We will never sell, rent, lease, or trade your personal information to third-party advertisers or data brokers.

Information is shared only under strict necessity with:

• The allocated Safe Transport Victoria accredited chauffeur assigned to execute your transfer.
• Secure financial payment gateways (for automated, encrypted card processing).
• Australian statutory or law enforcement bodies only when strictly required by Commonwealth or Victorian law.

4. Data Security and Storage

All booking forms, communications, and digital transfers submitted via primetaxi.com.au are protected by industry-standard 256-bit Secure Socket Layer (SSL) encryption. Access to customer data is strictly restricted to authorized operational staff.

5. Passenger Rights & Access

You have the right to request access to the personal data we hold about you or request the correction or deletion of outdated details. To submit a data request, please contact our management team.

6. Contact & Privacy Enquiries