Frequently Asked Questions
Clear answers on our fixed rates, airport meeting protocols, cancellations, fleet standards, and corporate travel in Melbourne.
How do fixed fares work with Prime Taxi Melbourne?
The price quoted at the time of booking is the exact, all-inclusive price you pay. Unlike rideshare apps that apply surge multipliers during rain, rush hour, AFL matches, Melbourne Cup, or public holidays, Prime Taxi rates are locked in at booking and never change.
Every fare includes CityLink and EastLink tolls, Melbourne Airport precinct access charges, GST, and standard card processing. There are no hidden fees applied at journey's end.
Does Prime Taxi charge surge pricing during peak hours or major events?
No — never. Prime Taxi does not implement surge, dynamic, or demand-based pricing at any time. Whether you are travelling during AFL Grand Final traffic, a Formula 1 Grand Prix weekend, a severe weather event, or at 3:00 AM on Christmas Day, your quoted rate is your final rate.
Are Melbourne airport tolls and precinct fees included in the quoted price?
Yes, fully. All CityLink and EastLink tollway fees as well as Melbourne Airport's terminal precinct access charges are factored into your upfront fixed quote. You will never receive an adjusted charge after drop-off or pickup.
How far in advance should I book my Melbourne airport transfer?
We recommend booking at least 2 to 4 hours before your required pickup to guarantee vehicle allocation. For very early morning departures between 2:00 AM and 6:00 AM, we strongly recommend booking at least 24 hours in advance.
You can pre-book days, weeks, or months ahead — your confirmed fixed price will not change regardless of how far in advance you book.
What happens if my inbound flight to Melbourne is delayed or arrives early?
We monitor all commercial flights in real-time using live aviation tracking data. When you provide your flight number at booking, your chauffeur automatically adjusts their dispatch time to match your actual touchdown at zero additional charge.
Every airport arrival booking includes 45 minutes of complimentary waiting time from the moment your aircraft lands — providing ample time for baggage collection and customs clearance without any rush.
Where does my chauffeur meet me at Melbourne Airport (Tullamarine)?
Your chauffeur meets you inside the arrivals hall of your specific terminal, holding a digital nameboard with your name. They will assist with your luggage and escort you directly to the vehicle.
We cover all four Tullamarine terminals: T1 (Qantas Domestic), T2 (International Arrivals), T3 (Virgin Australia), and T4 (Jetstar and Rex).
Do you service both Tullamarine (MEL) and Avalon Airport (AVV)?
Yes. Prime Taxi provides 24/7 dedicated transfers to and from both Melbourne's major airports. Avalon Airport transfers connect passengers to Melbourne CBD, all Western suburbs, Geelong, and the Bellarine Peninsula.
Avalon fares are quoted separately based on your pickup or drop-off address and are always fixed at the time of booking.
Which Melbourne suburbs does Prime Taxi cover?
We cover the entire Greater Melbourne metropolitan area including but not limited to: Melbourne CBD, Southbank, Docklands, South Yarra, St Kilda, Richmond, Hawthorn, Kew, Box Hill, Doncaster, Glen Waverley, Tarneit, Truganina, Werribee, Point Cook, Williams Landing, and Hoppers Crossing.
We also service Geelong and regional Victoria for Avalon Airport transfers. If your suburb is not listed, contact us directly for a custom quote.
What vehicles are in the Prime Taxi Melbourne fleet?
Our fleet consists of late-model Lexus ES300h executive hybrid sedans — maintained in showroom condition, strictly non-smoking, and fully climate-controlled with USB charging ports and ample boot space.
Every vehicle is driven by a Safe Transport Victoria (STV) accredited, professionally licensed, and National Police Checked chauffeur.
How many passengers and bags can a Prime Taxi vehicle accommodate?
Our executive sedans comfortably seat up to 4 passengers with 2 large checked suitcases and 2 carry-on bags.
If you are travelling with oversized items such as golf clubs, surfboards, prams, or bicycle cases, please advise us at the time of booking so we can recommend the best configuration.
Are Prime Taxi chauffeurs licensed and accredited in Victoria?
Yes, without exception. Every Prime Taxi chauffeur holds a current Safe Transport Victoria (STV) commercial passenger vehicle accreditation, a valid Victorian driver's licence, and has passed a National Police Check. All vehicles are commercially registered and carry full passenger liability insurance as required by Victorian law.
How is Prime Taxi different from Uber or standard Melbourne taxis?
Unlike Uber or rideshare platforms, Prime Taxi offers guaranteed fixed pricing with zero surge, a professional STV-accredited chauffeur, a premium Lexus executive hybrid, real-time flight monitoring, 45-minute complimentary wait time, terminal meet and greet, and ABN tax invoicing — all included at no extra cost.
Unlike standard metropolitan taxis, all Prime Taxi vehicles are late-model executive sedans maintained to five-star commercial standards, with a pre-booked chauffeur who knows your name before you land.
Do you offer corporate accounts and monthly invoicing for businesses?
Yes. Prime Taxi provides dedicated corporate ground transport solutions across Greater Melbourne. Corporate clients benefit from monthly account billing, ABN tax invoicing, detailed trip reports, pre-scheduled recurring transfers, and a dedicated account manager.
To set up a corporate account, contact us directly at bookings@primetaxi.com.au.
Do you provide ABN tax invoices for corporate expense claims?
Yes. An itemised digital tax invoice featuring our registered ABN (ABN: 90 680 415 010) is automatically issued after every completed booking. These invoices are accepted for corporate expense claims, BAS reimbursements, and company travel accounting.
What is the Prime Taxi cancellation and refund policy?
Our cancellation policy is straightforward:
More than 24 hours before pickup: 100% full refund.
12 to 24 hours before pickup: 50% refund.
Less than 12 hours or no-show: Non-refundable.
To cancel, contact us via phone at +61 470 070 794 or by email at bookings@primetaxi.com.au.
What payment methods does Prime Taxi accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, EFTPOS, Apple Pay, Google Pay, and cash. Corporate monthly invoicing accounts are available for pre-approved business clients.
Is Prime Taxi available 24 hours a day, including public holidays?
Yes. Prime Taxi operates 24 hours a day, 365 days a year — including Christmas Day, New Year's Day, Easter, and all Victorian public holidays. Our dispatch team is available around the clock to manage bookings, flight adjustments, and last-minute requests.
Still Have Questions?
Our dispatch team is on standby 24/7 to assist with custom routes, flight schedules, and corporate bookings.
Ready to Experience Stress-Free Travel?
Lock in your fixed fare to or from Melbourne Airport with zero surge and complimentary flight tracking.