Privacy Policy

As a boutique, owner-operated transport service, we value the trust you place in us when booking a ride. This document outlines exactly how we handle your data with honesty and integrity.

Prime Taxi Melbourne (operated independently by Sole Trader Syed Mufaquam Ali, ABN: 90 680 415 010), located at 23 Kamala Dr, Tarneit VIC 3029 ("we", "us", "our"), respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs).

1. Information We Collect

We do not use aggressive tracking or data-mining. We only collect the personal information strictly necessary to provide you with a reliable, high-end chauffeur experience:

• Booking Details: Your full name, email address, and mobile phone number provided via our online form.
• Journey Logistics: Pick-up addresses, drop-off destinations, flight numbers, and scheduling requirements.
• Communication: Records of correspondence to ensure your booking is managed perfectly.

2. How We Use Your Information

Your data is used entirely for operational excellence. We use your information to:

• Process and fulfill your guaranteed transport bookings.
• Send you timely updates regarding chauffeur arrival, flight tracking, and scheduling.
• Comply with necessary safety and regulatory requirements mandated by Safe Transport Victoria.

3. Disclosure of Personal Information

We will never sell, trade, or rent your personal information to third-party marketing agencies. Your privacy is paramount. We only disclose information to:

• Our carefully vetted, accredited chauffeurs, strictly for the purpose of completing your journey securely.
• Law enforcement or state regulatory bodies, only if legally mandated by Australian law.

4. Data Security

We treat your digital information with the same care as we treat our passengers. All booking data submitted through our site is secured using industry-standard SSL encryption and stored safely. We take active measures to prevent unauthorized access or misuse of your details.

5. Access and Correction

You have full rights over your data. If you need to access the personal information we hold about you, or if you need to correct outdated details (such as a new phone number), simply reach out to us directly.

6. Contact the Owner

If you have any questions regarding how we handle your privacy, you can speak directly with the business owner: