Terms & Conditions

By booking or using transport services provided by Prime Taxi Melbourne, you agree to the following terms and conditions. We operate on complete transparency, punctuality, and mutual respect.

These terms govern all passenger contracts with Prime Taxi Melbourne (operated by Sole Trader Syed Mufaquam Ali, ABN: 90 680 415 010), located at 23 Kamala Dr, Tarneit VIC 3029, under the transport and commercial laws of Victoria, Australia.

1. Guaranteed Fixed Fare Structure

We pride ourselves on predictable, upfront pricing:

• All-Inclusive Rates: Fares quoted via our website booking tool, email, or telephone are fixed. They include GST, all standard Melbourne tollway fees (CityLink and EastLink), airport precinct access charges, and standard card processing.
• Zero Surge Pricing: We do not apply peak surge multipliers, weather surcharges, or unpredictable meter rates.
• Additional Charges: Extra fees apply only if the passenger requests unscheduled route deviations, adds extra intermediate stops, or exceeds our complimentary waiting time grace periods.

2. Flight Tracking & Waiting Time Protocols

We actively monitor commercial domestic and international flight arrivals at Melbourne (Tullamarine) and Avalon Airports:

• Airport Arrivals: Every airport pickup includes up to 45 minutes of complimentary waiting time from the flight’s verified touchdown time, ensuring adequate time to clear baggage and customs.
• Residential & Hotel Pickups: Pickups from private residences, hotels, or corporate offices include a 15-minute complimentary grace period from the scheduled booking time.
• Extended Wait Times: If waiting exceeds the complimentary allowance without prior notice, wait time is billed at $1.20 per minute, subject to chauffeur scheduling availability.

3. Fleet & Passenger Capacity

Our fleet consists of premium executive hybrid sedans (including Lexus ES300h sedans). Maximum vehicle capacity is 4 passengers with standard luggage (2 large suitcases plus 2 carry-on bags). Passengers must inform us during booking if traveling with oversized baggage or child safety seat requirements.

4. Passenger Conduct & Vehicle Care

To preserve our fleet's executive standard for all clients:

• Smoking, vaping, and the consumption of alcohol or messy foods inside vehicles is strictly prohibited.
• Passengers causing physical damage, fluid spills, or soiling that requires professional vehicle detailing will incur a standard cleaning fee of $150.00 AUD minimum.

5. Limitation of Liability

While our network maintains a strict 100% on-time commitment, Prime Taxi Melbourne is not liable for indirect transit delays resulting from unforeseen events beyond reasonable control, including major highway closures, severe traffic incidents, extreme weather hazards, or unannounced flight diversions. In any such rare event, we communicate immediately with the passenger and arrange backup accredited transit where feasible.

6. Contact & Business Inquiries