Terms & Conditions

By booking a journey with Prime Taxi Melbourne, you agree to the following conditions. We believe in total transparency—no hidden fees, no surge pricing, and absolute professionalism.

1. Company Details & Agreement

These Terms and Conditions govern the transport services provided by Prime Taxi Melbourne. We are proudly operated independently by Sole Trader Syed Mufaquam Ali (ABN: 90 680 415 010), whose registered business address is 23 Kamala Dr, Tarneit VIC 3029. By using our website or booking our services, you enter into a binding agreement governed by the laws of Victoria, Australia.

2. Bookings, Fares, and Payments

• Fixed Pricing: All quotes provided via our booking form, email, or phone are fixed. They are inclusive of GST, standard airport tolls, and standard booking fees. What you are quoted is what you pay.
• Additional Charges: Extra charges will only apply if the passenger requests unscheduled detours, makes additional stops not mentioned in the original booking, or requires excessive waiting time beyond our grace periods.
• Payment Methods: Payments can be made via secure credit card processing, corporate invoicing (upon prior approval), or directly to the chauffeur inside the vehicle via EFTPOS/Cash.

3. Flight Tracking & Waiting Times

We understand that air travel is unpredictable. We actively monitor all incoming flights for airport pickups using the flight number provided during booking.

• Airport Pickups: We provide a complimentary waiting time of 45 minutes from the actual landed time of your flight. This allows you ample time to clear customs and collect baggage.
• Standard Pickups: For residential, hotel, or corporate pickups, we provide a complimentary waiting time of 15 minutes past the scheduled booking time.
• If waiting time exceeds these grace periods, an hourly wait fee may apply, or the chauffeur may need to be released for their next scheduled booking.

4. Passenger Conduct & Vehicle Care

Our fleet is maintained to pristine, executive standards. We request that all passengers treat the vehicles and our accredited chauffeurs with respect.

• Smoking, consuming alcohol, and consuming messy foods inside the vehicles is strictly prohibited.
• If a passenger causes damage or leaves the vehicle in a state requiring professional cleaning, a standard cleaning/damage fee (minimum $150 AUD) will be charged to the passenger or booking contact.

5. Limits of Liability

While our network of boutique owner-operators prides itself on absolute punctuality, Prime Taxi Melbourne cannot be held legally liable for delays caused by circumstances beyond our control. This includes severe traffic conditions, road closures, accidents, extreme weather events, or vehicle breakdowns. In the rare event of a delay, we will communicate with you immediately and make every effort to arrange an alternative accredited vehicle.

6. Contact & Disputes

If you have a question regarding a booking, fare, or these terms, we are always available to help directly: